Capitalising on the Skills of an Expert Employee Training

Capitalising on the strategic knowledge of an expert employee is a key process for identifying, formalising and transferring the essential knowledge of one or more employees whose expertise is critical to the company. By capitalising on
this knowledge, the organisation reduces the risks associated with the departure of key personnel and safeguards the continuity of its processes and good practices.

TRAINING OBJECTIVES
• Securing know-how by capturing an expert's strategic skills before they leave or move on internally, and by formalising tacit knowledge (technical know-how, interpersonal skills) into clear, usable documentation.
• Gaining efficiency by reducing the time needed to bring new employees up to speed and by ensuring knowledge is passed on to the teams concerned.
• Preparing for the future by maintaining operational continuity and optimum performance in critical processes.

STAGES OF THE SERVICE
> Identifying critical skills:
- Analysis of organisational needs and definition of the key skills to be captured.
- Meeting with managers to determine the areas of expertise and their strategic impact.
> Interview with the expert:
- Structured interview sessions and observation of day-to-day practice to capture technical and behavioural knowledge.
- Bringing to light processes, tools, tips and practical knowledge.
> Modelling the skills:
- Structuring the information gathered into guides, quick-reference sheets or transfer tools (e.g. tutorials, videos).
- Creating suitable teaching materials to make it easier to embed these skills within the team.
> Transfer and training:
- Personalised support for employees through direct training or learning modules.
- Post-transfer follow-up to ensure the skills are assimilated and put into practice.

Target audience:
Companies facing expert turnover or wishing to preserve critical know-how. HR teams, training managers, operational managers.

Experience level:
Beginner, intermediate, expert

Duration:
Between 4 and 8 weeks (adaptable according to the complexity and volume of skills to be captured)

Deliverables:
A detailed report summarising the key skills.
Training or transfer materials (manuals, videos, tutorials).
Recommendations for embedding and implementing the skills within the company.

Accessibility for people with disabilities:
Please contact us if you require disability accommodations